General Security Tips

• Store your financial documents, credit cards, passwords, and tokens in a secure location.
• Do not send any personal or sensitive information through email, as the channel is typically not secure
• Report lost or stolen checks and debit/credit cards immediately
• When selecting a Personal Identification Number (PIN), do not use a number or word that appears in your wallets, such as name, birth date, or phone number
• When shopping online, use secure websites to make purchases. Look for secure transaction signs such as a closed lock icon and “https://...” in the address bar
• Do not immediately open email attachments or click on links in unsolicited or suspicious-looking emails
• Do not overshare on social media by providing information used by the Bank or customers.
• Do not overshare on social media by providing information used by the Bank or customers.
• Review the privacy options for the social media platforms you join to understand how to limit the amount of information you share
• Avoid storing your passwords or other sensitive information on your computer, smartphone, or in places where it could be discovered
• When you finish using platforms where you are required to sign in, always log off - do not simply close the browser
• Be careful who you give your account details to as they can sometimes be used to receive fraudulent inflows without your knowledge or authorization
• Be confidential with your internet Banking and Card details
• Check and monitor your accounts for any unusual activity
• Access Bank will never send you a mail containing a link that takes you straight to a webpage where you supply your Access Online or Access mobile login details (Username, Password and Token/PIN)
• Access Bank will never send you a text message requesting for your to call a number where you supply your card details (full PAN, CVV, Exp Date, OTP/Token)
• End the call immediately if a caller is requesting confidential information. Fraudsters impersonate companies and may even pretend to be Access Bank representative
• Report all suspicious behavior or activities to frauddesk@accessbankplc.com or antifraudunit@accessbankplc.com

Documents Disposal

• Always use the shredding machine to dispose of unwanted documents as it can lead to the disclosure of vital information to the Public or fraudsters if not properly disposed of.
• Documents torn can easily be put together and sensitive information made available to unauthorized persons
• Do not disclose customers information to 3rd parties including staff who do not have the need for that information
• You are privilege to have the information about the customer and the Bank, so do not abuse or misuse it.
• The information you are exposed to are for the benefit of the Bank and its customers, ensure you keep this information confidential at all times
• If you received a new debit or credit card, cut up and discard your old card
• Ask for a shredding machine if you do not have one.

Scam Mail Fraud

• Did you receive an email asking you for your token, PIN, or Internet banking details?
• Do not respond to the mail as Access Bank will not ask you for such confidential information.
• Instead, forward the mail to our contact centre email address contactcenter@accessbankplc.com

Be Security Conscious

• Confirm account balance from an ATM or bank when you receive a credit alert before releasing goods
• Do not respond to any mail requesting your personal details like Account number, Card details, Token, PIN, etc.
• Access Bank will not request such personal information from you either via mail or phone call.