We understand that this may take some time for you to update, but we assure you that your funds are safe, we are available to support and make the process seamless for all affected.
Update onNEFT Transactions & Your Account Number
This will apply to payments made through NEFT services as your existing account number will cease to be accessible for NEFT transactions from October 31, 2022.
Old Diamond accounts will no longer be used for NEFT transactions
They will be used for other transactions (outside of NEFT) up until September 2023. In preparation for this change, we have created an alternate account that you can use for NEFT transactions and starting September 2023, the new account number will become their primary account.
access moreActivation Of Alternate Account
We have created a new 10-digit Account Number (NUBAN) for your use on NIBSS Electronic Funds Transfer (NEFT) going forward. While the new and existing account numbers can be used as alternate account.
Update Your Account Information
To ensure that all NEFT transactions are processed seamlessly, please inform your employers, business partners and people who are likely to credit your account via NEFT on your old account number.
Unification Of Your Accounts
To ensure that all NEFT transactions are processed seamlessly, please inform your employers, business partners and people who are likely to credit your account via NEFT on your old account number.
Looking For Your New Alternate Account Number?
We will communicate this to you through our channels and it also will be visible under your account profile when you log into the AccessMore app. Only your new account number should be used by third parties who make payments to you from other banks.
SMOOTH TRANSACTION ASSURANCE
We ensure that your funds are safe, and you can easily view their alternate account number under your account profile when logged, into the Access More app. To view your alternate account number?
Click Here more
After November 8, 2022, what happens if money is sent to my old account via NEFT?
After the deadline, money sent to your existing account number will reverse into the account of the sender. All you need do is give them your new (alternate) account number then the funds will be received.
Are my funds safe?
Yes, your funds are always safe with us. Security
remains one of Access Bank’s key promises to our customers, so we continue
to invest in having the most secure systems.
Asides my existing account number, are any of my details changing?
No, all your details stay the same.
Can both accounts be merged now so I don’t need to wait till September 2023:
For now, both account numbers must be used but the alternate account number can only be used for NEFT transactions. If there are any new changes, we will notify you through our communication channels.
Can I make transfers from my alternate account?
From September 2023,
transfers out of your alternate account will be seamless. Before then, transfers
can only be sent out of the existing account. For now, the purpose of the
alternate account is to receive incoming NEFT transfers.
Do I get a new Account Officer?
No, you will maintain the same Account
Officer. We would like to receive feedback about how helpful your Account
Officer has been.
Do I have to pay a different account maintenance charge on the new account?
No, you do not; the charges are only on the existing account
number.
Do I need to get a new ATM card for my alternate account number?
No. Your alternate account number is linked to your existing account number, so
your old ATM card works just fine.
Do I need to visit a branch for any update?
No. The system automatically synchronizes and updates your accounts. This feature can be accessed on the AccessMore app or via Internet banking.
How do I know the account balance on my alternate account?
Your
existing and alternate account numbers are linked and as such you have just
one account balance.
Is my bio data automatically linked with the new account?
Yes. Your bio –
data is automatically available with the new account number.
Need more information?
We have established a dedicated helpdesk to provide swift support to you. Please call 07003000000 or send an email to nefthelpdesk@accessbankplc.com and we will be delighted to assist you.
What are the new changes to the NEFT process and what do I need to do?
You can no longer use your old (existing) account number for NEFT
transactions (salaries, dividend warrant, etc). Your new (alternate) account
number will now be used to receive NEFT transactions.
What happens if I have more than one (1) existing diamond account number?
You will receive a new / alternate account number for each of the old account numbers.
What is the full meaning of NEFT?
NEFT means NIBBS Electronic Funds Transfer.
What is the function of NEFT?
NEFT is one of the payment channels used for bulk payments and transactions such as payroll (salaries), dividends, settlement, etc.
What is the new (alternate) account number and how does it work?
The new (alternate) account number is a 10-digit account number created by the bank for every old Diamond account holder. This account number is to be used for all incoming NEFT transactions effective 8 th of November,2022.
What should I do with the new (alternate) account number?
You should
share the new (alternate) account number with your employers, business
partners and people who are likely to credit your old account number via NEFT.
This will enable them update your new account details in their
database/records.
What will happen to my existing account number?
You can continue to use your existing account number for all other transactions and on our digital channels (AccessMore, ATMs, POS, online etc.) for the next one (1) year and by September 2023, we will migrate your transactions to the alternate account. Thereafter, your existing account number will cease to exist.
When is this change effective?
From November 8, 2022, all NEFT transactions done to your old (existing) account will fail. NEFT transactions are
to be sent only to the new(alternate) account number communicated to you.
to be sent only to the new(alternate) account number communicated to you.
Where can I find my alternate account number if I lose the initial message?
Your alternate account number will be displayed on your AccessMore app and Internet banking profile. It can also be easily retrieved by dialing the code *901# and following the prompt.
Why do I need a new (alternate) account number?
This is necessitated by regulatory requirements which entails that all Access Bank customers must have a unified account number and sort code.
Will I ever still make use of my existing account number?
No. After September 2023, you will not be required to use your existing account. However, the transaction history on your existing account will be visible on your new account and you can access your statement on your mobile app and Online Banking.
Will I get alerts/notifications concerning my alternate account number?
Yes, you will. It will be sent via email and SMS.
Will I maintain the same profile on the online banking and AccessMore platform?
Yes, your profile remains the same and is active on your existing
account number only.