In the event you lose your phone, please call the Access Bank contact centre to block your wallet as soon as possible. You will be able to have access to your money whenever you recover your line. 

Yes. Mobile Money can be used on any type of mobile phone. 

With basic details such as your First name, Last name, sex and Date of birth, you can get started on Mobile Money. However, you will not be able to effect transaction above three thousand naira (N3,000) at a time or thirty thousand naira (N30,000) per day. Customers who provide a valid ID and Utility bill can effect transactions of up to ten thousand naira (N10,000) per transaction and up to N100,000 per day. Account holders of Access Bank can perform transactions of up to N100, 000 per transaction and a cumulative of one million naira (N1M) per day.

Please note that account holders are required to visit an Access Bank branch to map their bank accounts before they can increase their transaction limits.

Yes, transaction limits apply to individual subscribers and agents according to Central Bank of Nigeria transaction limit.
Transaction Limit is as follows:

• Non banked – Minimum daily N3,000 - maximum daily N30,000
• Semi-banked – Minimum daily N10,000 – maximum daily N100,000
• Banked- Minimum daily N100,000 – maximum daily N1,00

An agent is an individual or business entity authorized by Access Bank to provide basic Mobile Money services to customers. 

• Individuals
• Small Businesses
• Companies with large distribution networks
• Government Service Outlets e.g. Post Offices

Agents provide the following services:

• Process transaction such as deposit, withdrawal, bill payment and send money services
• Enrol customers onto the platform.
• Provide customer service and support to customers.
• Educate customers about Mobile Money services.

The following are the benefits of becoming Agent

• An opportunity to manage your physical cash volumes in the light of the new CBN regulations
• Increase traffic footfalls to agent premises and enable you to cross-sell your regular products and services
• Merchant fee waivers for purchases made using Mobile Money.
• Brand visibility in our various workshops and communication materials

An agent is identified by an Access bank Logo and a unique Agent Number prominently displayed at the Agent location. You can confirm an Agent Code by calling the Access Bank Contact Center or by visiting any of the Agent location

You can contact the Access Bank contact centre through:

• Email: ContactCenterUnit@ACCESSBANKPLC.COM
• Phone: 012802500, 012712005-7

• Buy Airtime (Topup)
• Send money to your loved ones
• Pay Bill (DSTV, PHCN and others)
• Pay Merchant
• Check Balance & Mini Statement
• Withdraw Cash from Agent or any of our ATMs nations wide