Page 7 - Inside Access-Oct 5th Edition
P. 7
INFO ZONE
SERVICE CHAMPIONS TERMS OF REFERENCE
All information provided must be accurate and verifiable.
They are to ensure that branch service IP Phones are functional and accessible to customers.
They are expected to be Service Leaders in their locations and Brand Ambassadors known for quality service.
They are to report and follow-up on service-related complaints at their locations.
They are to check daily for information sent to the Service Champions -Head Office and Service Champions - Back office mailing lists and take the required actions.
For enquiries, contact:
SMOMonitoringMechanismsWorkstream@accessbankplc.com
