Page 6 - Inside Access-Oct 5th Edition
P. 6
INFO ZONE
Introducing
Service
Champions
As part of the Bank’s Service Management Optimization Project, Service Champions have been nominated by each branch and back office unit.
The goal is to:
Improve service delivery by identifying customer pain points
Increase customer satisfaction through swift responses
Improve perception of our brand
Service Champions are responsible for identifying and reporting matters relating to or affecting service delivery at their locations.
Watch out for more info!
For enquiries, contact:
SMOMonitoringMechanismsWorkstream@accessbankplc.com
PAGE 6 INSIDE ACCESS | OCTOBER 2020 5TH EDITION
