CardXpress

CardXpress is a fully automated self-service ‘kiosk’ or ‘vending machine’ that enables card issuance without the need for any third party. This allows customers to seamlessly interact via a touchscreen interface, facilitating the entire process of personalizing a card for instant use. This service is available 24/7 throughout the year.

BENEFITS

  • Our self-service kiosks, functioning as ‘Do-It-Yourself’ units, serve as an empowering tool, allowing users to obtain their cards independently without the need for assistance.
  • Elimination of queues within the banking hall
  • Multiple kiosks available for seamless utilization within the available branch locations.
  • Reduced wait time, as card pickup takes less than 5 minutes.
  • Enhanced Security: Pryme's real-time issuance solution comes with built-in security features. Customer biometrics functionality, and data encryption functionalities with real-time chip-enabled personalization process.
  • This facilitates a 24/7 card collection process for customers

Click here to download the list of CVM branches

Frequently Asked Questions

No, the first step within the process is a customer validation stage that requires thumb print and an OTP that is sent to the customer’s phone.
No, the card is active immediately after it is removed from the machine.
The system is designed to recognize the pre-existing debit and facilitate the issuance of the card. In the event that the issue cannot be resolved, customers have the option to fill out a complaint form at the banking hall for a swift reversal process.
No, this is not possible. The card is always available for pick up
Customer is advised to restart the process
Yes. Although multiple cards of the same variant can be generated, only the most recently created card will be active, as the system hotlists the previous cards
No, the self-service kiosk or card vending machine is always connected to a steady power source to avoid outage.
CardXpress offers a variety of cards across the card schemes such as VISA, MasterCard, Verve and AFRIGO
CardXpress employs encryption and secure communication protocols to safeguard user data. Additionally, physical security features like Two-Factor Authentication (Biometric and OTP) are implemented to prevent tampering.
Yes. However, only the most recently generated card will be active, as the previous cards would be deactivated by the system.
Yes, cards issued are contactless cards
Yes, some of our Card Vending Machines offer the option to print receipts, providing a proof of Issuance.
These machines are available at select branch locations across the country. Click here to view locations.
Yes, there will be a debit of the regulator stipulated card cost
CardXpress dispenses a newly issued payment card through an easy, user-friendly, self-service process.
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The convenient, secure way to carry out your banking operations anytime.

 

Get in touch with our experts

To talk to us about how we could support your business, please call us on: +234 1-2712005-7, +234 1-2802500, 07003000000, 01-2273000

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